Terms of Service

Effective Date: 03/23/2025

Welcome to Improve My Writing! These Terms of Service ("TOS") govern your use of the Improve My Writing service (the "Service") provided by Relay CO LLC ("Relay CO," "we," "us," or "our"). By accessing or using the Service, you ("you" or "User") agree to be bound by these TOS. If you do not agree to these TOS, you may not access or use the Service.

1. Description of Service

Improve My Writing is a writing tool designed to help professionals craft compelling Slack messages, reports, and posts. The Service provides instant grammar checks, smart word suggestions, and tailored feedback, while respecting the user's unique voice and industry jargon.

2. Account Terms

  1. 2.1 Account Creation: To access and use certain features of the Service, you must create an account. You are required to provide your name and email address during the registration process.
  2. 2.2 Account Security: You are responsible for maintaining the security of your account credentials, including your password. You are solely responsible for any activity that occurs under your account. You agree to notify Relay CO immediately of any unauthorized access to or use of your account. You can login by Google Auth, or with password via Clerk.
  3. 2.3 Account Suspension/Termination: Relay CO reserves the right to suspend or terminate your account at any time for any reason, including, but not limited to, violation of these TOS or non-payment of fees.
  4. 2.4 User Responsibilities: You agree to use the Service in a responsible and lawful manner. You agree not to abuse the request limits or engage in any activity that disrupts or interferes with the Service.

3. Acceptable Use

  1. 3.1 Prohibited Activities: You agree not to use the Service for any illegal or unauthorized purpose. You agree not to:
    • Engage in any activity that violates any law or regulation.
    • Transmit any viruses, malware, or other harmful code.
    • Send unsolicited emails or spam.
    • Harass, abuse, or threaten other users.
    • Attempt to gain unauthorized access to the Service or its related systems or networks.
  2. 3.2 Usage Limits: Your use of the Service is subject to certain usage limits, as determined by Relay CO in its sole discretion. These limits may include, but are not limited to, the number of requests, etc.
  3. 3.3 Fair Use Policy: Relay CO reserves the right to monitor your use of the Service to ensure compliance with these TOS and to prevent abuse. Excessive or unreasonable use of the Service may result in suspension or termination of your account.
  4. 3.4 Intellectual Property:
    • Relay CO Intellectual Property: The Service and its original content (including features, logos, and designs) are owned by Relay CO and are protected by copyright, trademark, and other laws.
    • User Intellectual Property: You retain ownership of all data and content that you input into the Service. Relay CO does not store any of your data.

4. Payments and Subscriptions

  1. 4.1 Pricing and Payment Terms: The price for the Service is listed on our website. Payment is due annually. We accept [list accepted payment methods].
  2. 4.2 Subscription Terms: The Service is offered on an annual subscription basis. Your subscription will automatically renew for another year, unless you cancel your subscription prior to the renewal date.
  3. 4.3 Cancellation and Refunds: You may cancel your subscription at any time. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase.
  4. 4.4 Price Changes: Relay CO reserves the right to change its prices at any time. We will notify you of any price changes by email at least 30 days prior to the effective date of the change.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RELAY CO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6. Limitation of Liability

  1. 6.1 Limitation of Damages: IN NO EVENT SHALL RELAY CO BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF RELAY CO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. 6.2 Maximum Liability: THE MAXIMUM LIABILITY OF RELAY CO FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TOS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR SUBSCRIPTION DURING THE YEAR IN WHICH THE CLAIM AROSE.

7. Indemnification

You agree to indemnify, defend, and hold Relay CO harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to your use of the Service or your violation of these TOS.

8. Governing Law and Dispute Resolution

  1. 8.1 Governing Law: These TOS shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of laws principles.
  2. 8.2 Dispute Resolution: Any dispute arising out of or relating to these TOS shall be resolved first through mediation in Harrisonburg, Virginia. If mediation fails, the dispute shall be resolved through binding arbitration in Harrisonburg, Virginia, in accordance with the rules of the American Arbitration Association.

9. Changes to the TOS

Relay CO reserves the right to modify these TOS at any time. We will notify you of any changes by email at least 30 days prior to the effective date of the change. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised TOS.

10. Contact Information

If you have any questions or concerns about these TOS, please contact us at contact@improvemywriting.io.