Privacy Policy

Effective Date: 03/23/2025

This Privacy Policy describes how Relay CO LLC ("Relay CO," "we," "us," or "our") collects, uses, and shares information when you use the Improve My Writing service (the "Service").

1. Information We Collect

  1. 1.1 Account Information: When you create an account, we collect your name and email address. This information is used for authentication and account management. We use Clerk for authentication, and we collect the information provided by Clerk during the authentication process.
  2. 1.2 Usage Data: We collect data about how you use the Service, including the number of requests you make and your token usage. This information helps us to monitor service usage, prevent abuse, and improve the Service.
  3. 1.3 Cookies: We use cookies to enhance your experience. These cookies may be used for authentication, session management, and to remember your preferences.
  4. 1.4 Device Information: We collect information about your device, which is required for authentication.
  5. 1.5 Payment Information: We use Stripe to process payments. We do not directly collect or store your credit card details. Stripe's privacy policy will govern the storage and use of your payment information.

2. How We Use Information

  1. 2.1 Account Information: We use your name and email address to:
    • Create and manage your account.
    • Send you account-related notifications and updates.
    • Respond to your inquiries and support requests.
  2. 2.2 Usage Data: We use usage data to:
    • Monitor service usage and prevent abuse.
    • Improve the Service and develop new features.
    • Analyze trends and usage patterns.

3. Data Storage

Important: We want to explicitly state that we do not store any of the input text from the user for any duration in our database. Your writing is processed and analyzed in real-time, but the content itself is not retained.

4. Data Sharing and Disclosure

  1. 4.1 Third-Party Service Providers: We share your information with the following third-party service providers:
    • Clerk: For authentication purposes (name, email). Please refer to Clerk's Privacy Policy for more information on their data handling practices.
    • Stripe: For payment processing (payment information). Please refer to Stripe's Privacy Policy for more information on their data handling practices.
  2. 4.2 Legal Compliance: We may disclose your information if required by law or legal process, such as a subpoena or court order.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit using HTTPS.
  • Regular security assessments and vulnerability scanning.
  • Access controls to limit employee access to personal information.

6. User Rights

  1. 6.1 Access and Correction: You have the right to access and correct your personal information. You can update your account information by logging into your account settings.
  2. 6.2 Data Deletion: You have the right to request deletion of your account and your personal information. To request deletion, please contact us at contact@improvemywriting.io. Please note that we may retain certain information as required by law or for legitimate business purposes.
  3. 6.3 Opt-Out: If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link in the email.

7. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@improvemywriting.io.

8. Changes to this Privacy Policy

We may modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website and sending you an email notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@improvemywriting.io.